PRIVACY POLICY

1. Introduction

Monitoring AI Studio ("we," "us," or "our") is committed to protecting the privacy of individuals who use our AI-powered food safety monitoring and management system (the "System") and visit our website, [Your Website Address] (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect Personal Data, as defined under UAE law, in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL").

By accessing or using our System or Site, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our System or Site.

2. Data Controller

Monitoring AI Studio, located at [Your Business Address in the UAE], is the Data Controller responsible for the processing of your Personal Data under this Privacy Policy.

3. Types of Personal Data We Collect

We may collect the following types of Personal Data:

Information You Provide Directly:

• Account Information: Name, email address, job title, organization, and contact information when you register for an account or contact us.
• Payment Information: Credit card details or other payment information when you purchase a subscription to our System (Note: We may use a third-party payment processor, in which case their privacy policy will also apply).
• User Content: Information you provide when using the System, such as camera configurations, settings, preferences, and any feedback you submit.
• Customer Support Information: Information you provide when you contact customer support, including your name, email address, and the details of your request.

Information We Collect Automatically:

• Usage Data: Information about how you use our System and Site, such as the features you use, the pages you visit, the time and date of your visits, and the amount of time you spend on the Site.
• Device Information: Your IP address, browser type, operating system, device identifiers, and other technical information about your device.
• Camera Data: Images and video footage captured by cameras connected to our System (This data is processed to detect food safety violations).
• Location Data: (If applicable) Your device's location data if you enable location services for our System.

4. Legal Basis for Processing Personal Data

We process your Personal Data based on one or more of the following legal bases as permitted by the PDPL:

• Consent: We may process your Personal Data if you have given us your explicit consent to do so. You have the right to withdraw your consent at any time.
• Contractual Necessity: We may process your Personal Data if it is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract.
• Legal Obligation: We may process your Personal Data if it is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: We may process your Personal Data if it is necessary for our legitimate interests, provided that such interests are not overridden by your fundamental rights and freedoms. Our legitimate interests include providing and improving our System and Site, marketing our services, and protecting our business.

5. Purposes of Processing Personal Data

We may use your Personal Data for the following purposes:

• To provide and improve our System and Site.
• To personalize your experience.
• To process payments.
• To communicate with you, including responding to your inquiries and providing customer support.
• To send you marketing communications about our services (with your consent, where required by law).
• To detect, prevent, and address technical issues, security breaches, or fraud.
• To comply with applicable laws and regulations.
• To analyze and improve the performance of our AI models.

6. Disclosure of Personal Data

We may disclose your Personal Data to the following categories of recipients:

• Service Providers: We may share your Personal Data with third-party service providers who assist us in providing our System and Site, such as payment processors, hosting providers, email marketing providers, and analytics providers. These service providers are contractually obligated to protect your Personal Data and only use it for the purposes for which we disclose it to them.
• Business Partners: We may share your Personal Data with business partners who offer complementary products or services that may be of interest to you (with your consent, where required by law).
• Legal Authorities: We may disclose your Personal Data to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Affiliates: We may share your Personal Data with our affiliates, subsidiaries, or parent company for internal business purposes.
• In Connection with a Business Transaction: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your Personal Data, as well as any choices you may have regarding your Personal Data.

7. International Data Transfers

Your Personal Data may be transferred to and processed in countries outside of the UAE, which may have different data protection laws than the UAE. We will take appropriate safeguards to ensure that your Personal Data is protected in accordance with this Privacy Policy and applicable law, including:

[Specify safeguards, e.g., "relying on Standard Contractual Clauses approved by relevant authorities," or "transferring data to countries deemed to have adequate data protection by UAE authorities."]

8. Data Security

We take reasonable measures to protect your Personal Data from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect sensitive data both in transit and at rest.
• Implementing access controls to limit access to Personal Data to authorized personnel.
• Regularly monitoring our systems for security vulnerabilities.
• Providing security awareness training to our employees.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Data.

9. Data Retention

We will retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your Personal Data, and applicable legal requirements.

10. Your Rights

Under the PDPL, you have certain rights regarding your Personal Data, including:

• Right to Access: You have the right to request access to your Personal Data that we hold.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Data that we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your Personal Data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your Personal Data under certain circumstances.
• Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your Personal Data under certain circumstances, including for direct marketing purposes.
• Right to Withdraw Consent: If we are processing your Personal Data based on your consent, you have the right to withdraw your consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the UAE Data Office if you believe that we have infringed your rights under the PDPL.

To exercise your rights, please contact us using the contact information provided below. We will respond to your request within the timeframe required by applicable law.

11. Children's Privacy

Our System and Site are not directed to children under the age of 16, and we do not knowingly collect Personal Data from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with Personal Data, please contact us, and we will take steps to delete such Personal Data.

12. Links to Other Websites

Our Site may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any website you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes to this Privacy Policy on our Site and update the Effective Date above. We encourage you to review this Privacy Policy periodically. Material changes will be notified to you directly (e.g., by email).

14. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

kureem.rossaye@hnktechnologies.ae

+971 505 189 315

Sharjah Freezone UAE

15. Language

This Privacy Policy is written in English and Arabic. In the event of any conflict or inconsistency between the English and Arabic versions, the English version shall prevail.